The next generation of customer service based products will rely heavily on the use of some form of call center IVR solution. In fact, it is almost impossible for a medium to large sized corporation to function without one. One of the most basic services the interactive voice response provides is automated telephone routing capabilities. If you are running a full time operation, it is imperative that your clients have the ability to reach you by phone when necessary and without having to wait. Furthermore, you don’t want your customers to be bogged down with automated selections. Ideally, you want your customers to have access to instantaneous and advanced support. Many companies are already using these tools to improve their customer’s experience. However, technological advances are making it possible to completely obviate the need for live customer service agents. Progress is occurring at a rapid pace and may soon alleviate burdens on entire departments.